FAQs

Ordering

How do I place my order?

Dress My Cupcake sells directly to qualified wholesale customers. If you are a wholesale customer, you can start by registering as a customer here.

If you are interested in purchasing our products for personal use, you can do so from any one of our many distributors worldwide. Our online distributors include Koyal Wholesale and Amazon. Our products are also carried in many brick and mortar stores.

I am a wholesale customer. How do I place my order?
Please click here to register as a customer. We will approve qualified wholesale customers within 1 business day. When you log back in after approval, you will see wholesale prices, and you will be able to purchase directly online.
I want to buy your products for personal use. How do I place my order?
If you are interested in purchasing Dress My Cupcake products for personal use, you can do so from any one of our many distributors worldwide. Our online distributors include Koyal Wholesale and Amazon. Our products are also carried in many brick and mortar stores.
Do you have a minimum order?
Yes. The minimum is $100 for all first orders and re-orders. This does not include shipping cost.
Do you accept orders by phone or fax?
We do not accept orders by phone or fax at this time. Please place your order directly online. Dress My Cupcake customer service representatives are available to assist you Monday through Friday, from 9:00am to 5:00pm PST. Please call us at (714) 459-0559 or email us at love@dressmycupcake.com.
I am a wholesale customer. How do I place my order?
Please click on this link to register as a customer, and choose Business as your account type. We will approve qualified wholesale customers within 2 business days. When you log back in after approval, you will see wholesale pricing, and you will be able to purchase directly online.
I don't see any prices. How do I get access?
Qualified wholesale customers should apply for a wholesale account. After your account has been approved, when you log in, you will see wholesale prices.
What currency are the prices listed in?
US Dollars.
Will I be charged sales tax?

Wholesale customers will not be charged sales tax. Wholesale California customers must submit a valid resale permit to avoid being charged sales tax.

In accordance with state laws, we are required to collect sales tax on orders shipped within the U.S. to states in which we have a business presence. The amount (if required) varies by state. We currently collect sales tax to retail orders shipped in California. Orders shipping to all other states will not be charged sales tax.

Some states may ask purchasers to report all purchases of tangible personal property or digital property that are not taxed by the retailer. This tax may be reported and paid on the individual income tax return or by filing a consumer use tax return with the state.

Do you have a printed catalog?
Please e-mail us at wholesale@dressmycupcake.com to request a printed catalog. Please note: all orders can be placed directly online.
Do you offer samples?
We do not offer samples at this time. Many of our products are sold with low or no minimum order requirements. If you are not satisfied with your order, you may return it with no stocking fee, by obtaining a Return Authorization Number.
Can I buy less than a case?
While some individual items may have minimums, you can purchase almost all of our items at less than a full case.

Prices & Payment

What are my payment options?
We accept credit cards (Visa, Mastercard, American Express), Paypal and wire transfers. You can pay directly on our site upon checkout.
Do you offer lower pricing other than what is listed on your website?
Pricing may be lower for customers who would like to purchase in bulk (by the pallets or container). Please contact us at love@dressmycupcake.com. We'll be happy to issue a bulk pricing quote, where possible.
I have a California Resale Permit. How do I submit it?
California customers with a valid resale permit will not be charged tax. To submit your permit, please email us at love@dressmycupcake.com, along with a scanned pdf copy of your permit, and business license.
Can I get refunded for orders placed prior to submitting my resale permit?
Please submit your resale permit prior to placing your order. We regret that we are unable to issue refunds for orders placed prior to receiving the permit.
For large or international orders, why is a copy of my driver's license and credit card requested?
Customer security is very important to us. For your online ordering security, we sometimes ask for a copy of your ID and credit card so we can verify that the authorized card holder is in fact the person making the purchase. We thank you in advance for your patience as we work together to make your shopping experience pleasant and secure!
Why do I need to pay via wire transfer?
Certain international orders or high volume domestic orders may require a wire transfer. Our customer service representatives will work with you to make the payment process as easy and as quick as possible.
Do you offer net terms?
Qualified customers may obtain net terms. Please contact us for more information.

International

Do you ship internationally?
We ship internationally! Please place your order online and we will send you a shipping quote.
Do you have information on duties, taxes and other fees?
For orders shipped to destinations outside of the United States, Dress My Cupcake is not responsible for any duties, taxes and brokerage fees associated with the shipment. Furthermore, Dress My Cupcake is not knowledgeable about country-specific import regulations and will not be responsible for fees/damages associated with noncompliance. We strongly encourage you to research all country-specific facts, information and regulations prior to placing an order.

Shipping and Fulfillment

How do I check on the status of my order?
To check on the status on your order, please log into your account and click on your order. You may also call us at (714) 459-0559 or email us at love@dressmycupcake.com. Please include your name and order number in the email. We will respond to email inquiries within 2 business days.
What are my shipping options?
We offer competitive shipping rates based on your pre-tax merchandise total. You may choose from Standard, 3-Day, 2-Day and 1-Day services to locations within the contiguous United States. For orders shipping to Alaska and Hawaii shipping rates can be calculated during checkout. For orders to locations outside of the United States, please place your order, and within 2 business days, our team will email you a shipping quote. We are unable to ship to P.O. Boxes, or APO/AFO address at this time.
Will I receive a shipment confirmation?
Once your order has been processed and is ready to ship, you will receive and email containing a USPS or UPS tracking number which will allow you track your order on the relevant website (www.usps.com or www.ups.com). Some items ship separately and you may receive multiple emails with more than one tracking number. You may also check the status of your order by logging into your account.
How long does it take to receive my order?
Processing time + shipping time will tell you how many days it will take for you to receive your order. Each order is processed within 1-3 business days. This is called processing time. After the order is processed, it leaves our warehouse on its way to you. This is called shipping time. Standard shipping takes up to 5 business days. You may choose an expedited shipping method to make shipping time shorter. Holidays and weekends are not counted as business days. We encourage you to order early, so that our products will make it in time for your celebration!

Returns, Changes & Cancellations

What is your return policy?

We want you to have a great shopping experience with us. If you are not 100% satisfied with your purchase, we have made returning products quick and easy. You may return most products for a full merchandise refund (see below for restrictions).

All returns must have an RMA (Return Materials Authorization) number. Returns must be processed within 30 days after delivery, and may incur a 25% restocking fee. You are responsible for shipping your products back to us. Please send products back in their original form and packaging. For returns that meet our requirements, will issue a credit within 15-30 days after we receive the return package. We reserve the right to reject any returns that do not meet these conditions. Credit will not be issued for used, opened or damaged items, unless damage was previously reported.

Please note that some products are not eligible for return. These include: personalized products, custom products, edible or perishable products, special order items, holiday items, and products not featured in our current catalog.

Our online return policy does not apply to orders being returned from locations outside of the United States or APO/FPO locations. Non-US customers, please contact customer service to find out if you qualify to obtain an RMA number (Return Materials Authorization) within 30 days after delivery.

What do I do with damaged, defective or missing products?

All claims for damaged, defective or missing product(s) must be filed with Dress My Cupcake within 7 days of receiving your order. Please call our customer service department at (714) 459-0559 to initiate a claim.

Dress My Cupcake is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier. However we will be happy to assist you in filing a claim with the appropriate party. UPS claims may take up to 15 business days to process. Please keep all products in their original packaging until the claim is settled.

How do I change or cancel my order?
Once your order is placed, it is immediately released for processing and shipment. Although we will do our best to accomodate changes and cancellations, we cannot guarantee that they can be made once the order has been placed. Please contact customer service at (714) 459-0559 with any inquiries regarding changes or cancellations as soon as possible. A restocking fee of 25% may apply.

Special Services or Programs

Do you offer a drop-ship program?
We do not offer a dropship program at this time. However, you may insert a different Ship To address upon checkout. Please note, however, that Dress My Cupcake's name will be on the packing slip and item packaging.
Do you have an affiliate program?
We do not have an affiliate program at this time. However, please let us know of your interest by emailing us at love@dressmycupcake.com and we will keep you posted when our affiliate program launches.

About Dress My Cupcake

What are Dress My Cupcake's hours of operation?
Dress My Cupcake customer service representatives are available to assist you Monday through Friday, from 9:00am to 5:00pm PST. Please call us at (714) 459-0559 or email us at love@dressmycupcake.com.com. We try to respond to all email inquiries within 2 business days.
Where is Dress My Cupcake located?
Dress My Cupcake is located at 2325 Raymer Avenue, Fullerton, California, 92833. We do not have a retail storefront and cannot make sales in person. Orders can only be taken online and shipped from our warehouses.

Contacting Dress My Cupcake

How do I provide general feedback?
We love hearing from our customers, and constantly strive to grow and improve. Please email love@dressmycupcake.com. We read every email and listen to every suggestion.
I am with the press, who do I contact?
For press inquiries, please email love@dressmycupcake.com.
I have a general question. Who do I contact?
For general inquiries, please call us at (714) 459-0559 or email us at love@dressmycupcake.com.